Privacy Policy

Who we are

This website is operated by Wende Wealth Management Inc., 9900 Boul. Cavendish, unit 301, Saint-Laurent, QC H4M 2V2.

Frank Zhou is the person responsible for the protection of personal information. You can reach him at frank.zhou@wendewealth.com or 514-962-3168.

What we collect

We receive the information you choose to submit through our forms or send through other contact channels. There is no account to create. Our hosting provider, Cloudflare, processes form submissions and connection information such as IP addresses to deliver and protect this website.

Contact form: your name, email address, phone number (optional), the topic of your enquiry and your message.

Why we use it

Your information is used for these purposes only:

To reply to your question or request.

To understand your investment, savings or retirement enquiry.

To arrange a conversation and provide the follow-up you request.

We never sell your information, rent it, or use it for advertising.

Cookies and browser storage

On your first visit, a banner at the bottom of the page asks which cookies you allow. Nothing optional is set until you decide, and everything on the site works even if you decline.

Strictly necessary (always active): a cookie named "wende-consent" records the cookie choices you make in the banner (kept for 6 months), and the language you pick is remembered for your current visit only.

Preferences (only with your consent): a cookie named "wende-lang" remembers your chosen language for up to 6 months, so the site opens in it next time.

Statistics (only with your consent): Google Analytics sets cookies (names beginning with "_ga") containing a random identifier, which Google uses to produce aggregated statistics for us about how the site is used — for example which pages are visited most. These statistics do not identify you by name, and we use them only to improve the site, never for advertising. See Google's privacy policy for details.

You can change your mind at any time: select "Cookie settings" at the bottom of any page to reopen the banner and update your choices. Withdrawing consent stops the cookies from being used and removes the ones we can remove; you can also clear them in your browser settings.

How your information reaches us, and who else sees it

When you submit a form, its contents are sent over HTTPS to our Cloudflare-hosted service. After server-side security checks, Cloudflare’s email service processes the enquiry to send an email to frank.zhou@wendewealth.com. Microsoft 365, our email provider, also processes the message to receive and store it. Your email address is used as the reply address so Frank can respond. A success message confirms acceptance by the sending service; it does not confirm receipt in Frank’s inbox or that he has read it. We also use the email address you provide to send a brief confirmation, without repeating your enquiry or travel and medical details. Replies to that confirmation go to Frank.

Links to wende.ca take you to our separate insurance website, which has its own privacy policy. Other external websites also have their own privacy practices.

If you later request investment services, any information needed by a dealer or product provider is handled as part of that separate client relationship, with the applicable disclosures and consents. We do not sell or rent your enquiry information.

Payments

This website does not accept payments or carry out investment transactions. Do not send banking details, account credentials or payment card numbers through the contact form or ordinary email.

How long we keep it

We retain enquiries only as long as needed to respond and meet applicable record-keeping obligations. Information collected in a subsequent client relationship is subject to the retention requirements for that relationship. Enquiry delivery receipts prevent duplicate sends and contain no form content or contact details; confirmed receipts are deleted after 30 days, while uncertain receipts are retained until reviewed. To deliver your confirmation, a separate delivery queue temporarily stores your email address, language and request reference, without the contents of your enquiry. The email address is removed once the sending service accepts the confirmation or delivery attempts end; an address associated with an uncertain sending outcome is removed within 30 days.

Your rights

You may ask to see the personal information we hold about you, have it corrected or deleted, or withdraw your consent to being contacted. Write to frank.zhou@wendewealth.com and we will respond within the time limits set by law.

If you are not satisfied with our response, you may contact the Commission d'accès à l'information du Québec, or the Office of the Privacy Commissioner of Canada.

Security checks on enquiry forms

Our enquiry forms use Cloudflare Turnstile to help prevent automated abuse. This necessary security check runs independently of optional statistics consent and lets Cloudflare process browser and network signals, including your IP address.

Your form entries and security token are submitted to our Cloudflare-hosted service together. Only the token is sent to Turnstile’s verification service; after validation, the enquiry contents are passed to Cloudflare’s email service for delivery. We do not store your form entries in browser storage.

Cloudflare privacy policy

How we protect it

This site uses an encrypted HTTPS connection and Cloudflare Turnstile security checks. Google Analytics loads only after you allow statistics cookies. Please do not send highly sensitive documents — such as your social insurance number, banking details or medical records — through an ordinary email or web form.

Changes to this policy

We may update this policy from time to time. The date shown at the top of this page tells you when it was last revised.